Emergency Sysadmin Help

Emergency sysadmin help for down servers, broken services, mail problems, blacklists, SSL failures, DNS issues, compromised servers and urgent infrastructure incidents.

Emergency sysadmin help for urgent server and infrastructure problems

When your server is down, your mail is broken or your infrastructure is compromised — you need expert help immediately, not tomorrow. We provide emergency system administration for urgent incidents that cannot wait.

Report an emergency — get help now →

Incident types we respond to

Server and compute

Server down — unresponsive, kernel panic, boot failure, hardware alerts
High load — CPU pinned, memory exhaustion, runaway processes, fork bombs
Disk full — root filesystem full, database partition full, log explosion
Database down — MySQL/MariaDB/PostgreSQL crashed, corrupted tables, replication broken
Web server broken — Apache/Nginx/LiteSpeed not responding, config errors, 502/503 errors
Failed update — broken packages, partial upgrade, kernel issues post-update
Failed migration — incomplete transfer, data inconsistency, DNS pointing to old server

Mail and communication

Mail queue blocked — thousands of messages stuck, deferred, or bouncing
Spam outbreak — compromised account sending spam, relay abuse
IP blacklisted — listed on Spamhaus, Barracuda, or other RBLs
Mail delivery failure — legitimate mail not arriving, authentication issues

Security incidents

Compromised server — unauthorized access, suspicious processes, backdoors
Hacked WordPress — defaced pages, malware injection, SEO spam
Suspicious process — unknown processes consuming resources, crypto miners
Brute force attacks — active attack consuming resources, no protection in place

Access and connectivity

SSH access issue — locked out, key problems, firewall block, port changed
VPN down — site-to-site tunnel failed, remote workers cannot connect
DNS failure — domain not resolving, zone file corrupted, NS delegation broken
SSL expired — certificate not renewed, HTTPS broken, browser warnings

Platform-specific

cPanel/WHM issue — WHM inaccessible, services crashed, update failure
Active Directory issues — replication failure, authentication broken, DC down
Backup restore needed — data loss, need immediate recovery from backups

What we do during an emergency

Triage — assess severity, identify the affected systems and blast radius
Stabilize — get critical services back online as fast as possible
Diagnose — identify root cause while maintaining service
Remediate — apply proper fix, not just a temporary workaround (unless time-critical)
Document — provide incident summary with cause, actions taken and recommendations

Response time

Emergency requests are prioritized above all other work
Initial response typically within 15–60 minutes during business hours
After-hours availability depends on current capacity — contact us and we will confirm
Complex incidents may require multiple sessions; we communicate progress throughout

Pricing for emergency work

Emergency and urgent work is billed separately from standard service plans:

Minimum intervention fee applies to all emergency engagements
Billed at emergency hourly rate (higher than standard rate)
Exact rates provided on engagement confirmation
No surprise billing — we confirm scope and estimated cost before major work begins

See pricing for standard and emergency rate details.

What we need from you

To respond as fast as possible, please provide:

Brief description of the problem and when it started
Server IP(s) and access credentials (root/admin SSH, panel URL)
Any recent changes made before the issue appeared
Business impact — what is broken from the end-user perspective
Contact method for real-time communication during the incident

Before you contact us

If safe to do so:

Do not reboot the server before contacting us (preserves diagnostic information)
Note the exact time the problem started
Check if you have out-of-band access (IPMI, iLO, iDRAC, provider console)
Gather any error messages you have seen